My time at Apple 

AI/ML Data Operations - Annotation Analyst

We strive to enhance the user experience, and improve our AI/ML products, by thinking creatively on how customers use our products and use this knowledge for improvements.

I annotate data, utilising language and cultural knowledge, along with analytical skills, to evaluate responses and information against guidelines. Flexibility and the ability to prioritize tasks is essential.

Apple Care - Team Manager Apprenticeship

I covered teams of technical support advisors during absences of their permanent manager. Duties during those coverages were mainly focused on performance management, assisting in development, presenting business communication, and generally being the point-of-contact for the team-members, but also involved time- and attendance management, and reporting on all of the above.

During that time, I leveraged connections and the gained perspective on business needs, to learn, work with, and set up various systems, for example, I accessed databases and structured data within for root-cause-analysis on key performance indicators, and established a system for headcount reporting.

Apple Care - Mentoring

As a mentor and team coordinator, supporting new and returning advisors get into their role, was the main focus. I also gained first experience in working with and delivering business needs, and coaching to behaviours, to achieve key performance indicator goals. Multitasking and prioritisation were vital in reliably meeting business expectations.

Apple Care - Senior Technical Support Advisor

My role as a support advisor and later senior advisor revolved around answering incoming customer calls, with technical issues. Utilising inter-personal skills, general flexibility, and adaptability, especially in regards to communication styles, made the day to day job a lot of fun.